bd354's Privacy Policy

1. Introduction & Scope

bd354 is a trusted online gaming platform offering cricket betting, live casino, and slots games for players in Bangladesh. Your privacy matters to us. This privacy policy explains how we collect, use, store, and protect your personal information.

By using bd354's website and services, you are considered to have agreed to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy applies to all services, platforms, and related websites of bd354. We may update this policy from time to time, and any changes will be published on this page.

2. What Information We Collect

bd354 collects various types of information to provide its services. Below is a detailed description of the information collected:

2.1 Registration & Identity Information

When you create an account on bd354, we collect the following information about you:

• Full name (in Bengali or English)
• Date of birth (for age verification — to confirm 21+)
• Email address
• Mobile number
• User-chosen password (stored in encrypted form)

2.2 Financial Transaction Information

During deposit and withdrawal processes, we collect relevant information about your payment method. bd354 processes transactions only through bKash, Nagad, Rocket, and Upay. We store your mobile wallet number, transaction amounts, and transaction history.

2.3 Automatically Collected Information

When you visit the bd354 website, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Visit time, date, and session duration
• Page visit patterns and navigation behavior
• Information collected from cookies and similar tracking technologies

2.4 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we collect information about your betting history, win/loss records, preferred game categories, and session durations.

3. Purpose of Information Use

bd354 uses your information only for the following legitimate purposes:

• Account management: To create, verify, and manage your account.
• Financial transaction processing: To complete deposit and withdrawal processes.
• Service improvement: To make your experience more personalized and better.
• Security assurance: To detect and prevent fraudulent activity.
• Responsible gaming: To identify excessive gaming risks and provide support.
• Customer service: To resolve your complaints and queries accurately and promptly.
• Legal compliance: To comply with applicable laws and regulations.
• Technical maintenance: To ensure uninterrupted service on the platform.

bd354 never sells your information to third parties or uses it for unauthorized purposes.

4. Information Sharing & Third Parties

We may share your information with third parties in certain limited circumstances:

4.1 Payment Processors

To complete your financial transactions, we share necessary information with bKash, Nagad, Rocket, and Upay. This sharing is limited to the minimum required information.

4.2 Technology Service Providers

Gaming software, cybersecurity, and cloud service providers assist us in operating our services. All such providers are bound by confidentiality agreements with us.

4.3 Legal Obligations

We may be required to provide information to authorities by court order or applicable law. In such cases, we will only supply the information legally required.

5. Information Security Measures

bd354 maintains the highest technical standards to protect your information:

• SSL encryption: All data transfers are secured through SSL/TLS technology.
• Data encryption: Sensitive information (passwords, financial data) is stored in encrypted form.
• Access control: Only authorized staff have access to your information for specific purposes.
• Firewall & security monitoring: 24/7 surveillance to prevent unauthorized access.
• Regular security audits: Regular security assessments conducted through third parties.
• Two-factor authentication: A full two-step verification process.

However, no method on the internet is 100% secure. Should a security breach occur, we will immediately notify affected users and take the necessary steps.

6. Cookies Policy

bd354 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential cookies: Required for the platform's core functions — login sessions, security tokens.
• Functionality cookies: To remember your preferences and settings.
• Analytical cookies: To analyze platform usage and improve service quality.

You can manage cookies by changing your browser settings, but disabling certain cookies may limit the platform's functionality.

7. Data Retention Period

bd354 retains your information only for as long as necessary:

• Account information: For the duration the account is active and for a specified period after it is closed.
• Transaction information: For the period required under financial regulations.
• Gaming history: For the period required for responsible gaming monitoring and dispute resolution.
• Communication records: For a specified period to ensure customer service quality.

Once the retention period ends, we securely delete or permanently anonymize the data.

8. Your Rights

As a user of bd354, you have the following rights regarding your own information:

8.1 Right to Access Information

You can request at any time to find out what information we hold about you. We will respond to such requests as promptly as possible.

8.2 Right to Correct Information

If any of your information is inaccurate or incomplete, you can request a correction. We will make the correction through a proper verification process.

8.3 Right to Delete Information

In certain circumstances, you can request that your information be deleted. However, information required by legal obligation or for dispute resolution must be retained.

8.4 Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be temporarily restricted.

8.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, contact us directly. We will conduct a proper investigation and provide a resolution.

9. Protection of Minors

bd354's services are for users aged 21 and above only. We do not knowingly collect or store information from any minor. An age verification process is followed at the time of account registration.

If any user registers using false information as a minor, once this is brought to our attention, we will immediately close that account and securely delete all associated information.

10. International Data Transfers

bd354's servers and data storage facilities may be located in various countries. Whenever international data transfer is required, we ensure that adequate security measures are in place in the destination country or at the service provider.

For such transfers, we use internationally compliant agreements and ensure that your information receives proper protection at all times.

11. Third-Party Links & Services

The bd354 platform does not directly link to any third-party websites. However, our gaming services may include content from various game providers such as Pragmatic Play, Evolution Gaming, and Spribe.

These game providers have their own privacy policies. We work with them under appropriate agreements for game-related data processing, but they bear responsibility for their own data processing practices.

12. Policy Changes & Updates

bd354 may periodically update this privacy policy to align with changes in its business operations, technology, or legal requirements.

For any significant changes, we will:

• Publish a notice on the website
• Notify affected users by email
• Clearly state the date and nature of the changes

Continuing to use bd354 after an update means you have accepted the new policy. You may choose to close your account before the changes take effect.

13. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to make a request regarding your information, please contact us:

• Email: [email protected]
• Live chat: Available 24/7 in Bengali and English

We will make every effort to resolve all your requests as quickly and professionally as possible. For privacy-related requests, we will take the necessary steps only after verifying your identity.